Expedia plays the blame game over wrong dates for our hotel booking
After only five minutes we tried to rectify a mistake but £689 was taken from my account
We booked two hotel rooms in Amsterdam on the Expedia website. When the confirmation arrived it showed the wrong dates. We had double checked that we’d submitted them correctly and my partner rang within five minutes of the booking to get it rectified. Customer services said there may have been a computer “glitch”, but concluded the hotel would have taken the payment and there was nothing it could do.
The hotel said it had not yet received notification of our booking and that Expedia could stop the payment. They didn’t. The £689.72 was taken from my account three days later. Expedia said this was because the payment was non refundable under the hotel’s terms and conditions and relied on a screenshot of the booking confirmation rather than the original form to claim the fault was ours.Continue reading...