Help – my new home still seems to be listed on Airbnb

The people I bought from said they’d delisted, but I’m getting guests expecting to stay

I bought my flat in August 2019. The previous owners had listed it on Airbnb before it was sold. The listing is still live on Airbnb and I’m hitting a brick wall trying to get it taken down. The previous owners say that, as far as they are concerned, they have delisted it and believe it is no longer their problem. Airbnb take weeks to reply, and just tell me not to let anyone in.
LB, Manchester

You are unlikely to be the only home owner to fear unwanted guests. Only Airbnb account holders can remove a property they have listed and there must be a fair few who forget to do so when selling up. You’d think, therefore, that Airbnb had a process for this situation.

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